Checklist 5: Operational Management
☐ Staff trained
All operational staff receive appropriate training to ensure safe, consistent, and efficient operation of the drinking water system.
☐ Operating procedures documented
Clear and standardized operating procedures are available for all key system components and routine operational tasks.
☐ Performance indicators monitored
Key performance indicators (KPIs) such as water quality, pressure stability, and system efficiency are continuously monitored and evaluated.
☐ Customer complaints tracked
All customer feedback and complaints are systematically recorded, analyzed, and used to identify potential system issues.
☐ Energy consumption reviewed
Energy use across pumps, treatment, and distribution systems is regularly analyzed to identify inefficiencies and optimization opportunities.
☐ Improvement actions identified
Operational data and performance results are used to define targeted improvement measures for system optimization.
☐ Annual reviews conducted
A structured annual review of system performance, maintenance outcomes, and operational efficiency is carried out.
☐ Continuous improvement program established
A formal continuous improvement process is implemented to ensure ongoing optimization of operations, reliability, and sustainability.